Curse

You just got tomahawked · Jul 29, 2008, 09:58 PM // 21:58

Quote:

Originally Posted by Nude Nira

I know there has been countless threads about this, but I don't care, I know she's "busy mapping", or "working on other accounts", but, I don't buy it, you can only do that for so long. I've seen her post in the forums a handfull of times, I've never seen her in the game, actually doing what she is supposed to do. I know she has a talk page on wiki, but, not everyone (like myself) reads it. So, where/what is she doing? Oh, and, don't give me that "Anet has to take a vacation too BS."

She is collecting the 65k you owe me.

SerenitySilverstar · Jul 29, 2008, 09:59 PM // 21:59

Quote:

Originally Posted by Apollo Smile

I agree. No reason to be downright rude.

Absolutely. I'd like to see each and every one of you go knock on her office door and expound your opinion to her face to face, invectives and all.

ruskiy_soldat · Jul 29, 2008, 09:59 PM // 21:59

Quote:

Originally Posted by N1ghtstalker

you're retarded to say that IMO
Anet doesn't implement every idea
otherwise we'd have armor storage ages ago

Unfortunately, anet seems to have selective hearing, they seem to hear all the bad ideas, but neglect all the good ones.

Lord Sojar · Jul 29, 2008, 10:01 PM // 22:01

Quote:

Originally Posted by aaje vhanli

I know who Regina is. And, clearly, she is doing her job because she still has one. Just because she does the job differently than Gaile did does not mean she's not meeting job requirements.

Public relations is managing the flow of information between the institution and its "public." Whether it is thru the means that certain individuals want or not, Regina is doing that. However, she is Community Manager, which gives her further freedom; as a Community Manager can be assigned to different sites by which to manage. Whether she is on message boards or not would, thus, be rightfully optional.

She still has one, for now.

This is an excerpt from her wiki journal:

Quote:

Originally Posted by Regina Buenaobra

As Requested: More Detail - 24 April 2008

Someone on Guild Wars Guru responded semi-seriously to an off-the-cuff remark I made in response to another forum poster. Apparently people are interested in what community managers do, besides read forums. So, this is what I'm working on this week, and following that are some everyday sort of duties. This isn't an exhaustive list, but it will give you a general idea of what I do Monday - Friday, between the hours of 09:00 and 18:00. I expect there will be some additions and/or changes as time passes and when new demands require it.
This Week:

Reviewing resumes for the next Community Management position at ArenaNet. Yes, we're hiring another Community Manager. If you're interested in applying, check out the job advert. I've also been responding to questions about the position from some interested professional contacts.

So... wonder who our next CRM is? Notice, it isn't another CR, it is another Community Relations MANAGER. Two managers with no subordinates? Huh?

hurric · Jul 29, 2008, 10:10 PM // 22:10

When will people learn that Regina is not Gaile. She said it and stressed this fact.

Read her journal, pm her, or post here. What is it you guys want answered right now that she's not answering?

Snow Bunny · Jul 29, 2008, 10:12 PM // 22:12

Rahja - I clicked that link, and while it fizzled, there was a jobs link.

Clicked that, and under the description of GW2 Development team:

Quote:

Sustained, long-term financial backing; no "funding milestones".

Oh

the

irony.

Kanyatta · Jul 29, 2008, 10:39 PM // 22:39

Wow, so she's on her Talk page on Wiki! Except for all she ever does is copy and paste game updates in it. I've seen her post on the forums two or three times. I've seen her in game zero times. She may be a CR, but there are absolutely no "relations" going on with the "community". And I don't mean sexual relations, you pervs.

Shakti · Jul 29, 2008, 10:39 PM // 22:39

Part of this I posted on another thread last night.

Sorry, but I have been extremely disappointed (3 months+ is plenty of time to settle in) CR or CM or whatever anyone wants to call the title. From the recent lag and mAT issues, to the hacking outbreak etc, she either hasn't responded at all or on the rare occasion she does her response is short and uninformative/unresponsive.

Part of her job is a matter of keeping your business's fanbase (read: customers...read: money) at least occasionally happy with your ability to communicate. I do think that as a CR/CM she should communicate to gw fans effectively.

Seriously, if this is how Anet is going to communicate with their fanbase I doubt seriously I'm buying GW2. I've been a fan girl since right after Proph release, bought every product, preorder etc. I always liked how Gaile took time to talk/listen. Say what you will be she did relay our thoughts to the devs and vice versa. No, Regina isn't Gaile and shouldn't be expected to be, nor would some players want her to be remotely Gaile cloneish. She does, however, need to relate to the community. That is the job.

Fact is, they've established GURU as a valid forum for communication long since and going waaaaaaaaaaay back. Too late to switch mid stream as it were. The wiki doesn't cut it. She doesn't have to reply to every stupid thread, hell not even close. She does need to respond when very valid concerns come up.

Borat X · Jul 29, 2008, 10:49 PM // 22:49

Quote:

Originally Posted by Nude Nira

I know there has been countless threads about this, but I don't care, I know she's "busy mapping", or "working on other accounts", but, I don't buy it, you can only do that for so long. I've seen her post in the forums a handfull of times, I've never seen her in the game, actually doing what she is supposed to do. I know she has a talk page on wiki, but, not everyone (like myself) reads it. So, where/what is she doing? Oh, and, don't give me that "Anet has to take a vacation too BS."

Nikki (Nude Nira), you make some really fine points.

As a community manager, or at least a good one (WTB GAILE GRAY) role is to REACH OUT to the community, rather than having the community reach out to you.

I understand that if you reach out too much, the job becomes stressful and overwhelming.

But hey Regina! THAT IS YOUR JOB! get INVOLVED and you will earn the respects of the players~

Kanyatta · Jul 29, 2008, 10:50 PM // 22:50

Quote:

Originally Posted by Shakti

Sorry, but I have been extremely disappointed (3 months+ is plenty of time to settle in) CR or CM or whatever anyone wants to call the title. From the recent lag and mAT issues, to the hacking outbreak etc, she either hasn't responded at all or on the rare occasion she does her response is short and uninformative/unresponsive.

Part of her job is a matter of keeping your business's fanbase (read: customers...read: money) at least occasionally happy with your ability to communicate. I do think that as a CR/CM she should communicate to gw fans effectively.

Seriously, if this is how Anet is going to communicate with their fanbase I doubt seriously I'm buying GW2. No, Regina isn't Gaile and shouldn't be expected to be, nor would some players want her to be remotely Gaile cloneish. She does, however, need to relate to the community. That is the job.

She doesn't have to reply to every stupid thread, hell not even close. She does need to respond when very valid concerns come up.

This can't be said enough. After the terrible lag issues of last week, and having absolutely no response from anyone who works at Anet was very disappointing.

The problem with posting valid complaints about your non-pay-to-play game and it's staff when compared to a pay-to-play game is, money doesn't talk. While PtP gamers are putting out $180/year at the very least to play their games, we spend $50/year, and seeing as there hasn't been a new game in about a year, it's even less. I bought Proph a few months after it came out, I pre-ordered Factions, Nightfall and EotN, and might buy the BMP sometime in the unforeseeable future, and it's pretty ugly when the parent company doesn't seem to care what it's most dedicated fanbase feels.

Quote:

Originally Posted by Borat X

As a community manager, or at least a good one (WTB GAILE GRAY)

Not to tarnish Gaile's rep or anything, but I wouldn't go saying she was soooo much better than Regina is. I mean, yeah, she interacted with the community and stuff, but she was an insufferable carebear, and that always got on my nerves.

cgruber · Jul 29, 2008, 10:57 PM // 22:57

There's two sides to every argument. It's not fun to be the person taking the brunt of the hate for whatever thing Anet decides. At the same time listening to the voice of the players certainly is a smart thing.

An occasional forum post doesn't take that long and if that's what the majority of the audience prefer as the communication method (is it, I don't know?) it should be treated seriously.

--edit--
I just read the comment on her blog she posted here which I guess sums up her feelings. http://acidforblood.net/2008/06/18/vexation/
While she certainly hits on some points that I agree with, like what does her being straight/gay/bi or whatever really have to do with her doing her job? I do think that if you can't roll with the punches you're in the wrong career. You need to be dynamic and be able to not take offense to what the customer says, as hard as that may be. If you let it get to you, which obviously it has it will consume you and make you hate your work.

recon54 · Jul 29, 2008, 11:10 PM // 23:10

...sigh...IN BEFORE CLOSE cuz this is the exact same as the no GW2 info at PAX thread, except the thread title is actually matches whats being discussed.

I think the point got across, the GW community/players/fans are unhappy with Anets current poor community relations. Need to start moving on cuz things arent going to change over night, give it time to change. Perhaps instead of making "Flame the Anet CM" threads we should be making "How Can Anet Improve their Community Relations" threads, tho i guess those types of threads should be in the suggestions forums.

Should changes not come, then these threads will just pop up again, and we will go thru all this again, resulting in further agitating the players. The more agitated the players are, then chances are GW2 sales may begin to hurt cuz the agitated players wont want to play a game made by a company that doest nothing but piss them off.

Anyways, like i said at the start of my post, IN BEFORE CLOSE cuz thats exactly where this thread is going.

**cosyfiep** · Jul 29, 2008, 11:15 PM // 23:15

Ms. Invisible?
Not sure what she does, but she certainly does not habit this place much, nor gwo (from what I am told), maybe they have grounded her so she cant leave wiki?
Not sure she even plays anymore either....

wish I had a job like that.

Borat X · Jul 29, 2008, 11:17 PM // 23:17

Quote:

Originally Posted by Kanyatta

I mean, yeah, she interacted with the community and stuff, but she was an insufferable carebear, and that always got on my nerves.

LOL !!!!!!!!!!!!!!

Sora267 · Jul 29, 2008, 11:20 PM // 23:20

For all we know, Regina could be posting on Guru incognito.

Quote:

Originally Posted by Kanyatta

Not to tarnish Gaile's rep or anything, but I wouldn't go saying she was soooo much better than Regina is. I mean, yeah, she interacted with the community and stuff, but she was an insufferable carebear, and that always got on my nerves.

You tell me which is better: Someone who does their job very well, actually talks to people, but can have a few annoying traits, or someone who doesn't do their job at ALL (or at least, it appears to be so), doesn't communicate with the community, but is less annoying.

I'd go with the first.

Joe Fierce · Jul 29, 2008, 11:21 PM // 23:21

Quote:

Originally Posted by cgruber

I do think that if you can't roll with the punches you're in the wrong career. You need to be dynamic and be able to not take offense to what the customer says, as hard as that may be. If you let it get to you, which obviously it has it will consume you and make you hate your work.

not to turn this into the QFT!QFT!QFT thread that it already has become but, you've got a great point, and i'm not exactly quoting this for truth, i'm quoting it because it's a great point that adheres to just about any job in the world that has to do with relations, because truth is, people are a-holes, especially people like me.

Nude Nira · Jul 29, 2008, 11:22 PM // 23:22

Quote:

Originally Posted by Sora of the Divine

For all we know, Regina could be posting on Guru incognito.

Yeah...but...whats the point in that?

Billiard · Jul 29, 2008, 11:22 PM // 23:22

Please stop making these threads as all anyone does in them is troll.

I chat with Regina on a semi-regular basis, and see her here reading quite often. She does things differently than Gaile as her job is different than what Gaile had before, and she is a different person.

Also, CRM is not the same as PR, and how that gets done varies by company and position.